How can we help?
Search our frequently asked questions.
Do I have to give information about being a Service child?
No – it is entirely optional to give this information – you do not have to let the university or college know if you don’t want to. However, we recommend that you do, so they can understand the context of your achievements and make sure you know about any support that can help you during your studies. Even if you don’t feel you need any extra support now, you may feel differently later on.
If you prefer, you can contact the university or college directly to discuss your circumstances and talk about any support you might need. If you have any questions, they will be happy to give you more detailed information and advice at any time before or after you apply.
If you are still unsure, this blog article from the Ministry of Defence explains more about why UCAS asks this question, and why sharing your circumstances is a positive step.
Do I have to give information about parenting responsibilities?
No – it is entirely optional to give this information – you do not have to let the university or college know if you don’t want to. However, we recommend that you do, so they can understand the context of your achievements and make sure you know about any support that can help you during your studies. Even if you don’t feel you need any extra support now, you may feel differently later on.
If you prefer, you can contact the university or college directly to discuss your circumstances and talk about any support you might need. If you have any questions, they will be happy to give you more detailed information and advice at any time before or after you apply.
Do I have to give information about free school meals?
No – it is entirely optional to give this information – you do not have to let the university or college know if you don’t want to. However, we recommend that you do, so they can understand the context of your achievements and make sure you know about any support that can help you during your studies. Even if you don’t feel you need any extra support now, you may feel differently later on.
If you prefer, you can contact the university or college directly to discuss your circumstances and talk about any support you might need. If you have any questions, they will be happy to give you more detailed information and advice at any time before or after you apply.
Do I have to give information about being estranged?
No – it is entirely optional to give this information, and you do not have to let the university or college know if you don’t want to. However, we recommend that you do, so they can understand the context of your achievements and make sure you know about any support that can help you during your studies. Even if you don’t feel you need any extra support now, you may feel differently later on.
If you prefer, you can contact the university or college directly to discuss your circumstances and talk about any support you might need. If you have any questions, they will be happy to give you more detailed information and advice at any time before or after you apply.
If you are still unsure, read this blog article which explains why sharing your circumstances is a positive step.
Do I have to give information about a caring responsibility?
No – it is entirely optional to give this information – you do not have to let the university or college know if you don’t want to. However, we recommend that you do, so they can understand the context of your achievements and make sure you know about any support that can help you during your studies. Even if you don’t feel you need any extra support now, you may feel differently later on.
If you prefer, you can contact the university or college directly to discuss your circumstances and talk about any support you might need. If you have any questions, they will be happy to give you more detailed information and advice at any time before or after you apply. You could also ask someone at your school or college, or local carers organisation, to help you with this.
I cannot sign in to my application to see my personal statement similarity report. What can I do?
Please contact our Customer Experience Centre on 0371 468 0 468 (UK) or +44 330 3330 230 (International) for advice.
We’re open Monday to Friday, 08:30 to 18:00 (UK time)
I made a mistake – can I change my personal statement?
Once you've sent your completed application to us, we cannot change your personal statement or upload a new one.
You may be able to send a new statement directly to your choices. If you do, remember to quote your UCAS PID. Please do not send it to UCAS.
I applied last year, so have similarities been found because I reused my previous personal statement?
Your current personal statement will not routinely be matched with your previous personal statement. We carefully check if you have applied before and will stop your new personal statement being reported.
However, if you have applied again in a different name, and you believe you have received a similarity report in error, please let us know.
My personal statement was all my own work – how have similarities been found in it?
I have looked at the similarity report, but I don’t understand what the different colours mean?
You can read detailed information in our guide to the Similarity Detection Service and the report you've received.
Do the universities I have applied to know my personal statement has been reported?
If similarities have been detected in your personal statement, we notify you and each of your choices at the same time. Contact your choices for advice.
Similarities have been found in my personal statement – can I withdraw my application and submit another one?
I have applied for more than one UCAS scheme – is this why my statement has shown similarities?
You can use the same personal statement for UCAS Undergraduate and UCAS Conservatoire applications. Our checks will prevent your own statement being reported if you have applied for more than one scheme.
I have a twin and we have done lots of the same activities – is that why my statement is similar?
The similarity detection software we use is complex and screens for similarities in the text and sentence structure of personal statements.
It is highly unlikely that two individuals sharing the same experiences would independently write identical sentences.
We also cannot confirm whose statement has matched with your own, due to data protection regulations.
My teacher helped me and checked my personal statement before I sent it, so the similarity detection alert must be a mistake?
Your teacher may have reviewed your personal statement for spelling and grammar, but they do not have access to our similarity detection software.
Also, if they gave you a template to use, or you used any sentences from the internet, this may be why your statement has been reported.
This was not my fault – my agent mixed my statement up with someone else’s. What do I do now?
We cannot change your personal statement once it's sent to us.
Contact your agent as soon as possible and make sure each of your choices has a copy of your correct statement.
This is my own work – someone must have hacked into my email account and used my statement. What can I do?
We've checked your personal statement against other statements held on our database and we have reported similarities in the text.
However, if you think the security of your UCAS account has been compromised, contact our Customer Experience Centre as soon as possible.
Can you tell me who my personal statement is matched with?
We cannot tell you who submitted the matching personal statement, because of the Data Protection Act 2018, and the General Data Protection Regulation (GDPR).
Has my application been unsuccessful because of the similarity detection alert?
We only advise your choices about the similarities in your personal statement. We are not involved in the decision-making process.
Contact your choices directly for feedback about your application.
Does the similarity detection alert mean my application is now cancelled?
No, the similarity detection alert does not affect the ongoing processing of your application.
Please contact your choices directly for advice about your personal statement and the progress of your application.
I don’t think the similarity detection report is right – how do I appeal?
Once a similarity detection report has been generated and your chosen choices notified, it cannot be removed, and there is no subsequent appeal process.
Contact your choices for further advice about your personal statement and provide any more information directly to them.
I applied last year and I want to use my old statement – is this OK?
I am worried that my personal statement will be flagged by UCAS. Can you check it against the similarity detection software before I send it in?
No, we cannot ‘pre-screen’ statements before they are submitted. However, if you make sure your statement is all your own work, and you don’t share or copy anything from the internet, it is highly unlikely that your statement will be reported.
Now I have sent in my UCAS application, can I post my personal statement on the internet?
We do not advise you to post your personal statement on the internet and you should think about this very carefully. You might want to reapply through UCAS in the future, and if your statement is used by someone else, you may find that you are reported for similarity if you use it again.
I only made four choices because I applied for medicine, dentistry, veterinary medicine or veterinary science courses, and I’ve been unsuccessful with all of them. How can I use Extra as I haven’t used all five choices?
As you have not used five choices, you can’t normally use Extra at this stage. However, if you’ve been unsuccessful at your four medicine, dentistry, veterinary medicine, or veterinary science choices, and you have seen a course available for application in the search tool for one of these subjects, contact the university to check if there are still places.
If the university confirms there are vacancies, and they’re willing to consider your application, call our Customer Experience Centre on 0371 468 0468 for advice.