How can we help?

Provided you are still within 14 days of the date on your welcome email, you can replace the incorrect university or college with a different one. After 14 days you cannot change this.

You can replace a uni or college choice yourself – go to the choice details in your application and select the Substitute choice button.

If the course details are not correct (for example, a wrong course title or campus), contact the university or college. If they’re happy to change the course details, they will update your application. It’s important you do this as soon as possible.

Each university or college you applied to has a deadline by which they must make a decision on your application. This is displayed on Your choices page.

As each university and college has their own criteria and ways of working, they'll make their decisions and get back to you at different times. It's not unusual to be waiting for a decision from one or two universities or colleges significantly longer than others! Sometimes they'll make and update their decisions on your application quickly, or it may take a few months.

The deadline we give them varies depending on when you applied:

• If you applied on or before the January deadline, the universities have until May to give their decisions.
• If you applied after the January deadline, their deadline for decisions is extended to mid-July.

Not all universities and colleges will send you confirmation that they've received your application. We send you a welcome email confirming your application has been sent to your choices, so this is proof they've received it. If the university is listed in the Your choices section of your application, they have received a copy of it.

If you want to change the university or college you applied to, and apply to another one instead, you can do this within 14 days of the date on your welcome email, before 30 June.

You can substitute the choice in your application once – you’ll see a Substitute choice button in the choice details.

If you decide to substitute a choice, your application will no longer be considered by the original university or college. You cannot swap the choice back again if you change your mind, and you cannot substitute each choice more than once. 

After 14 days, you cannot replace any of your choices.

You can still withdraw a choice at any time, if you no longer want to be considered by that university or college.

This means your university or college has not told us about your offer. As soon as we receive it, you will be able to see it in your application.

If two or three weeks have passed since you were given the offer, you should contact the university or college to discuss it.

In some circumstances you can change your replies.

If you replied in the last 14 days, contact us for advice about changing your replies.

If you replied more than 14 days ago, you need to obtain permission from all the affected universities and colleges – these are the ones where you accepted a place, as well as the one you previously declined, but now want to accept.

You need to contact the university to explain what has happened, and arrange a new date or decline their invitation.

We cannot change your reply.

If you receive an invitation, it means the university or college is inviting you to do one of the following:

• attend an interview or audition
• submit a portfolio
• complete an admissions test

The invitation will include a date, and possibly a time, for you to attend or submit the piece of work. It may also include extra information – for example, where to go when you arrive.

If you have any queries, contact the uni or college.